Thank you for choosing us www.asiansteamkitchen.com. We are committed to providing you with quality products and satisfactory service. Here are our refund terms:
Refund Policy:
If there are quality issues with the product (e.g., damage, defects, etc.), you have the right to request a return within 30 days of receiving the product.
For returns due to personal reasons (e.g., dislike, wrong size, etc.), we accept returns within 30 days of receiving the product if the product is unused and unopened.
Return Process:
Please contact us through the customer service email on our website and provide the order number and reason for return.
Once we confirm the return request, we will provide you with the return address and relevant information.
Please send the product and the original packaging together to ensure that the product is not damaged during transportation.
Refund Processing:
After we inspect the returned product, we will process the refund within 5 working days. The refund will be returned to you through the original payment method.
Please note that shipping costs are not refundable unless the return is due to wrong goods or product quality issues.
Refunds in special circumstances:
For promotional and discounted items, our refund policy may be different. Please read the relevant terms carefully before purchasing.
If the product is purchased during a special event (e.g., a limited-time sale), the return policy shall be subject to the event description.
Customer Support:
If you have any questions about the refund terms, please feel free to contact our customer service team and we will be happy to answer them for you.
Thank you for your understanding and support, we look forward to providing you with a pleasant shopping experience.