FAQ

At www.asiansteamkitchen.com, we are committed to providing customers with quality bamboo steamers and excellent service. Here are some frequently asked questions and their answers to help you better understand our products and services. If you have other questions, please feel free to contact us.

1. What materials are bamboo steamers made of?
Our bamboo steamers are handmade with high-quality natural bamboo to ensure the safety and durability of the product. As a renewable resource, bamboo has good air permeability and thermal conductivity, which can effectively maintain the nutrition and deliciousness of food.

2. How to clean and maintain bamboo steamers?
To extend the life of bamboo steamers, please follow the steps below for cleaning and maintenance:
Wash the steamer with warm water and gentle detergent, avoid using strong acid or strong alkaline detergents.
Rinse with clean water immediately after cleaning and gently wipe dry with a clean cloth.
Avoid soaking the steamer in water to prevent the bamboo from deforming.
Regularly apply vegetable oil to the surface of the steamer to keep the bamboo moist and prevent cracking.

3. Can your bamboo steamer be cleaned in the dishwasher?
To protect the quality and extend the service life of the bamboo steamer, we do not recommend washing the steamer in the dishwasher. Hand washing is the best cleaning method.

4. How to modify or cancel an order?
If you want to modify or cancel an order you have submitted, please contact our customer service team as soon as possible. We will do our best to assist you in making the corresponding changes before the order is processed. Once the order enters the shipping process, you will not be able to modify or cancel it.

5. How to return or exchange?
We provide a 30-day return and exchange policy. If you are not satisfied with the bamboo steamer you purchased, you can apply for a return or exchange within 30 days after receiving the product. Please make sure that the product is in new condition with original tags and packaging. Please refer to our return and exchange policy page for detailed return and exchange procedures.

6. Do you provide warranty for your products?
We provide quality assurance for all our products. If you find any quality problems with the product during normal use, please contact us in time. We will provide you with return and exchange services or solutions based on the specific situation.

7. How to contact customer service?
You can contact us via:
Email: cloverlyn@asiansteamkitchen.com
Our customer service team will respond to you as soon as possible to help resolve your issue.